Policy

All sales are final. We do not offer refunds, returns, or exchanges.

We take pride in the quality of our jewelry and carefully inspect each piece before it leaves our studio. If you believe your item has a manufacturing defect, you must contact us within 30 days of delivery or pickup and provide photos of the issue. Claims submitted after 30 days will not be eligible for review.

Please note that Modern Muse does not offer warranties or guarantees on its products. We are not responsible for damage resulting from normal wear and tear, improper care, accidents, snagging, pulling, stretching, exposure to chemicals, water damage, loss of charms, broken chains, damaged clasps, tarnishing caused by misuse, or any other damage occurring after delivery or pickup.

Custom and personalized pieces are final sale and are not eligible for refunds, exchanges, repairs, or replacements once they have been shipped or picked up.

Customers are responsible for the care and maintenance of their jewelry after receiving their order. We strongly recommend following our jewelry care guidelines to help preserve the quality and longevity of your pieces.

While we are always happy to review concerns brought to our attention, any assistance, repair, replacement, or accommodation is provided solely at the discretion of Modern Muse and is not guaranteed.

For any questions regarding your order, please feel free to contact us.